Dec 7, 2017

Good design doesnt make people happy Issue 46

• User Research
  How to Take Notes During Customer Research Interviews

  Dont interrupt your participant. Capture your thoughts and come back to them later.

• User Research
  Narrative Wireframes

  The story-telling approach to UX design

• Strategy
  We must measure customer time

  Wasting your customers time is the poorest of poor customer experience. The first step is to recognize that.

• Strategy, Process
  Why The Right Change Often Feels Wrong

  Another take on the formingstormingnormingperforming model

• User Research
  Take Advantage of Mental Models in Design

  Mental models provide designers with shortcuts for developing user interfaces.

• Design Principles
  Employ heuristics to prevent errors

  Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• User Research, Experiments
  Put Jobs-to-Be-Done in your UX toolbox

  People want a quarter-inch hole, not a quarter inch drill

• Persuasive Design
  Dark Patterns and the Ethics of Design

  Dark patterns are in direct opposition to concepts we celebrate in design, such as empathy, human or user-centered, and inclusivity

• Persuasive Design
  Good design doesnt make people happy.

  Happiness is a byproduct, not a metric, of success.

• Design Principles
  Human Centered Automation

  If we analyse the accidents that keep happen, a great part of root causes are classified as human error